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Posted Mar 10
City of Toronto

Director, Civic Innovation Office

Toronto, ON, Canada Full Time

Director, Civic Innovation Office

This is an exceptional opportunity to join the City of Toronto leadership team as Director of its new Civic Innovation Office, with a mandate to help solve municipal challenges by creating a bridge between City divisions and Toronto’s growing innovation and technology communities.

The Civic Innovation Office will be housed within the City Manager’s Office and apply technology, data analysis and design thinking to develop and test solutions to major challenges faced by City residents. The Office is funded through Bloomberg Philanthropies, which recently selected Toronto as the first Canadian city to join its global network of Innovation Teams, which are collectively addressing pressing urban challenges to help improve the quality of life for local residents.

This is a 2-year opportunity with the potential for an additional 1-year extension.

The Role:

As Director, you will lead the Civic Innovation Office and its three-member team, working closely with the Mayor’s Office, the City Manager’s Office and City leadership, as well as outside stakeholders and the wider Toronto-Waterloo innovation ecosystem. You will help develop and execute the Civic Innovation Office program, working at a fast pace to generate and test innovative solutions that can be procured and integrated by City divisions. In particular, you will be expected to champion the Office’s vision inside and outside of City Hall; contribute to training, capacity building and culture shift across the municipal government; and look outside Toronto to learn how others have wrestled with similar challenges.

About You:

You have a passion for design-based innovation, behavioural economics, agile development, lean start-up, and innovative methodology. You can establish targets and deliver measurable results on time and within budget. You are comfortable managing a high-performing team; working with senior leadership; and focused on delivering significant results and impact on aggressive timelines.

You are restless with the status quo and will be a champion for new approaches and innovative solutions. You have exceptional communication skills and an aptitude for moving people outside their comfort zones to embrace new approaches, mindsets, and solutions to a wide spectrum of City issues.

Above all, you must believe in local government’s ability to affect positive change and you care deeply about Toronto and its residents.

RESPONSIBILITIES

Your primary responsibilities as Director of the Civic Innovation Office will be varied, but you’ll be expected to:

  • Lead the City’s newly created Civic Innovation Office, and develop its mandate and programmatic offerings in partnership with City leadership;
  • Tackle hard-to-solve public challenges in collaboration with City divisions and external innovators;
  • Promote and embed a design-based innovation approach to problem-solving within City government;
  • Work productively with City divisions and external stakeholders to develop creative, ambitious solutions to civic challenges and ensure there are clear and appropriate implementation plans for delivery of all major initiatives;
  • Effectively manage the skill sets of the Civic Innovation Office and its partners, to maximize creativity and impact;
  • Challenge the status quo and encourage creative ways to overcome roadblocks;
  • Lead training and skill development within City Hall to familiarize public sector employees with agile development, and familiarize outside partners with government process and procurement;
  • Actively collaborate with the Bloomberg Philanthropies Program and other Innovation Team grantee cities.

KEY QUALIFICATIONS

Your application for the role of Director, Civic Innovation Office should describe your qualifications as they relate to:

  1. Leadership experience in delivering real solutions to complex issues;
  2. Experience or familiarity with design-based innovation, behavioural economics, agile development, lean start-up, or other innovation methods and tools;
  3. Proven ability to establish targets and deliver measurable results on time and within budget;
  4. Experience leading large-scale transformations that involve multiple stakeholders and constituencies;
  5. A track record of working with senior government or private sector leaders;
  6. Strong knowledge of Toronto region innovation and technology stakeholders and excellent relationship management skills;
  7. A strong understanding of data analytics and how it can be applied to problem-solving;
  8. Experience managing a high-performing team and driving standards of excellence within an organization;
  9. Ability to leverage networks and mobilize stakeholder groups to identify innovative solutions to civic challenges;
  10. Considerable experience in the development of strategies, objectives, business practices and programs;
  11. Project management experience in complex, multidimensional change initiatives;
  12. Experience communicating with, and inspiring individuals, teams and groups to think ambitiously and creatively.

Salary Range: $145,672 - $171,152 per year

Work for the City you love

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture, and are proud to be the Host City for the 2017 Invictus Games. Join the award-winning Toronto Public Service as Director, Civic Innovation Office within our City Manager’s Office.

How to Apply:

For more information on this and other opportunities with the City of Toronto, visit us online at www.toronto.ca/jobs. To apply online, submit your resume, quoting File #2266862 X, by March 31, 2017.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.

The City of Toronto is committed to fostering a positive and progressive workforce that is representative of the citizens we serve. We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act and the City of Toronto's Accommodation Policy, a request for accommodation will be accepted as part of the City's hiring process.

If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.

Additional Application Instructions

How to Apply: For more information on this and other opportunities with the City of Toronto, visit us online at www.toronto.ca/jobs. To apply online, submit your resume, quoting File #2266862 X, by March 31, 2017.

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